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CREATIVETRAVELS.CA INC.

Toronto, Canada,L6Z1S6

(647) 608 8647

INFO@CREATIVETRAVELS.CA

CreativeTravels.asia (Pvt) Ltd.

Puttur Road, Jaffna, Sri Lanka.

94 76 708 8647
94 21 227 1647

INFO@CREATIVETRAVELS.ASIA

Frequently Asked Questions

647 608 8647

Our Values: Integrity, Passion, Respect

FAQ

What form of payments is accepted?

We accept Visa, MasterCard and American Express for both online bookings and bookings you make over the phone with our travel specialists. We also accept cash in our offices and bank transfers if booking with our specialists.

Do you sell travel insurance?

Yes, we provide comprehensive cancellation and medical insurance and super visa insurance you can book online in our website. If you have questions or wish to book with one of our specialists, call us on 1 647-608-8647 and we’ll be happy to assist.

HOW CAN I PURCHASE TICKET?

You can book online 24/7 at www.creativetravels.ca or alternatively you can call one of our specialists on 1 647-608-8647 everyday 7AM to 12 Midnight, who will be happy to help you.

Once I purchased a ticket when I can expect to receive it?

Your e-tickets are usually issued and emailed to you within 24 hours. If you have not received your e-tickets don’t hesitate to contact our specialists on 1 647-608-8647 who will be happy to assist you.

What if I don’t want to give payment details over the internet?

If you don’t wish to pay by credit card online you can make a booking with any of our travel specialists by calling us on 1 647-608 -8647 every day 7AM to 12 Midnight (EST).

If I purchase an e-ticket what do I get as proof of those purchases?

You will receive an E-Ticket for each traveller by email which is proof of purchase. You should present this at check-in with your valid travel documents/passport.

How do I request a special meal or seating for my flight?

Don’t hesitate to contact one of our travel specialists by calling us on 1 647-608-8647 everyday 7AM to 12 Midnight (EST) or by emailing us at info@CreativeTravels.ca with your booking reference and requests and we’ll be happy to assist you.

Is my ticket transferable?

No. Airline tickets are non-negotiable and cannot be transferred to someone else. If you are unable to travel please refer to the cancellation/change policies of your ticket. Please note that not all tickets are refundable or cancellable, and in most cases you will be charged penalties to do so. For more information call our specialists on 1 647-608-8647 who will be happy to assist you.

How can I make changes to my flight reservation?

If you wish to change your reservation call our specialists on 1 647-608-8647 who will be happy to assist you.

How do I confirm my airline reservation?

We recommend that you re-confirm your flight reservation with the airline 24 hours prior to departure for domestic flights, and 72 hours prior to departure for international flights.

My credit card payment was not accepted or declined when I tried to book my flight, why?

There are many reasons why this could have happened. We recommend you follow the instructions below and try to submit your payment information again. Verify again that you have correctly entered your account number and expiration date information Make sure that the billing address you are submitting is the same address where you receive your monthly statement. (if you’ve recently moved, or if you do not receive your statements in the mail call you bank and verify you billing address) Verify that you have sufficient funds available to cover the cost of your purchase Call your credit card company and inform them that you will be making a purchase on Airline. If after following these steps your payment is still being declined we recommend you call your bank to assist you

What documents are needed to pass through airport security?

1. Your boarding pass valid for travel on the same day. Boarding passes issued by the staff at the airline’s ticket counter as well as those boarding passes issued by the curbside check-in, the airline’s self-service ticket kiosk, or online from the airline’s web site will all be accepted. 2. A valid government-issued photo ID,(Ex: driver’s license, passport) The ID must indicate your name as it appears on your boarding pass, your date of birth, your gender, and the documents expiration date. For more information on what forms of I.D. are accepted please check with your local airport authority. 3. Passport and visa requirements for international travel are available online. Make sure you have all the necessary travel documents for your trip. You are responsible for complying with foreign entry requirements, including that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and that any other foreign entry requirements are met. A passport is required for international travel. It should be valid for at least six months beyond the date of your expected return.

If I definitely need to cancel my flight, what is the process and will I be credited or refunded?

Contact our specialists on 1 647-608-8647 who will be happy to assist you. The majority of airline reservations booked in economy class are non-refundable and non-exchangeable. In some cases an airline may issue a credit voucher in lieu of a cash refund, which can be used for future travel with that airline. Please be aware that these vouchers are usually valid for one year from the date the original ticket was issued. In the event where the ticket you purchased is refundable it will be subject to penalties imposed by the airline as well as a processing fee by CreativeTravels.ca. Any cancellations will be handled on the day the request was made. Please note that any refunds can take as long as 6 weeks to appear on your credit card statement.

My flight is listed with one airline but it's operated by another. Who should I check in with?

You may notice that you are booked on a particular airline however the flight is operated by another. For example, a flight on Lufthansa may be listed as LH 0001 but it is operated by Air Canada. It will be indicated on your itinerary which airline is operating the flight. In a case like this you should check in with whatever airline you bought the ticket from. Using the example above you would check in at the Lufthansa Ticket counter. If there was no Lufthansa ticket counter at the airport then you would proceed to check in at the operating carriers ticket counter, in this case Air Canada.

What happens if I have misspelled my name on the reservation?

For security reasons, it is imperative that the name entered on your travel reservation identically matches the name on your government issued photo ID (e.g. passport) including middle names and initials. Changes of any kind with regards to passenger names are not permitted. Should you need to adjust the spelling you will need to cancel your original reservation (if permitted) and rebook a new flight with the correct spelling. Please double check the spelling of any names before submitting your reservation.

How do I use an e-ticket?

When you make a booking with  creativetravels.ca you’ll automatically receive a confirmation. Your e-ticket/s with your ticket numbers will be issued within one business day after your booking has been quality checked. Once you have your e-ticket/s print them and present them at check-in along with your valid travel documents/passports.

When do I need to check in for my flight?

For domestic flights, at least 2 hours prior to departure. For international flights, at least 3 hours prior to departure. We urge you to call the airlines prior to departure to ensure your flights are on time. Please note these are just recommended times and you should allow yourself ample time during peak times and days with adverse weather conditions.

How do I use an e-ticket?

When you make a booking with creativetravels.ca you’ll automatically receive a confirmation. Your e-ticket/s with your ticket numbers will be issued within one business day after your booking has been quality checked. Once you have your e-ticket/s print them and present them at check-in along with your valid travel documents/passports.

TICO protects your travel investment.

We conduct business honestly and with integrity, while always putting the customer first. We are fully licensed by the Travel Industry Council of Ontario (TICO # 50020450).

We are IATA accredited travel agency and travel agents.

The International Air Transport Association (IATA) is the global trade association for the airline industry. Our 260 member airlines comprise 83% of total air traffic.

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